/* ==========================================================
   Ticketsystem – Styles
   ========================================================== */
:root {
  --bg: #f4f5f7;
  --surface: #ffffff;
  --surface-2: #f8f9fb;
  --border: #e3e6eb;
  --border-strong: #cfd4dc;
  --text: #1c2330;
  --text-2: #5a6475;
  --text-3: #8a93a3;
  --accent: #1f3a5f;
  --accent-hover: #16304f;
  --accent-soft: #e8eef6;
  --accent-text: #ffffff;
  --focus: #3b82f6;

  --c-neu: #2563eb;        --c-neu-bg: #e6eefc;
  --c-bearb: #b45309;      --c-bearb-bg: #fdf1e1;
  --c-rueck: #7c3aed;      --c-rueck-bg: #f1eafd;
  --c-erl: #15803d;        --c-erl-bg: #e5f5ea;
  --c-low: #64748b;        --c-low-bg: #eef1f5;
  --c-high: #c2410c;       --c-high-bg: #fdece3;
  --c-urg: #dc2626;        --c-urg-bg: #fde8e8;
  --c-internal: #fffbea;   --c-internal-border: #f1d98a;

  --radius: 12px;
  --radius-sm: 8px;
  --shadow: 0 1px 2px rgba(16, 24, 40, .05), 0 1px 3px rgba(16, 24, 40, .04);
  --font: -apple-system, BlinkMacSystemFont, "Segoe UI", "Inter", Roboto, "Helvetica Neue", Arial, sans-serif;
  color-scheme: light;
}

@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0f1318;
    --surface: #171c23;
    --surface-2: #1c222a;
    --border: #262d37;
    --border-strong: #353e4a;
    --text: #e6e9ee;
    --text-2: #a3acba;
    --text-3: #77818f;
    --accent: #5b8bd0;
    --accent-hover: #6f9ad9;
    --accent-soft: #1d2a3b;
    --accent-text: #0b111a;

    --c-neu: #7aa7f5;        --c-neu-bg: #1a2740;
    --c-bearb: #f0a54a;      --c-bearb-bg: #33261a;
    --c-rueck: #b393f5;      --c-rueck-bg: #2a2140;
    --c-erl: #5cc98a;        --c-erl-bg: #17301f;
    --c-low: #98a3b3;        --c-low-bg: #222831;
    --c-high: #f59262;       --c-high-bg: #36241a;
    --c-urg: #f37474;        --c-urg-bg: #3a1c1e;
    --c-internal: #2c2716;   --c-internal-border: #5a4c1e;
    --shadow: none;
    color-scheme: dark;
  }
}

*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font: 15px/1.5 var(--font);
  -webkit-font-smoothing: antialiased;
}
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { line-height: 1.25; margin: 0; }
h1 { font-size: 1.6rem; font-weight: 700; letter-spacing: -.01em; }
h2 { font-size: 1.1rem; }
code { background: var(--surface-2); border: 1px solid var(--border); border-radius: 4px; padding: 1px 5px; font-size: .9em; }
small, .small { font-size: .85em; }
.muted { color: var(--text-2); }
.hint { color: var(--text-3); font-size: .82rem; margin: .35rem 0 0; }
ul.plain { margin: 0; padding-left: 1.1rem; }
:focus-visible { outline: 2px solid var(--focus); outline-offset: 2px; }

/* ---------- Topbar ---------- */
.topbar {
  position: sticky; top: 0; z-index: 20;
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  padding-top: env(safe-area-inset-top);
}
.topbar-inner {
  max-width: 1200px; margin: 0 auto;
  display: flex; align-items: center; gap: 1.25rem;
  padding: .6rem 1rem; min-height: 58px;
}
.brand { display: flex; align-items: center; gap: .55rem; color: var(--text); font-weight: 700; white-space: nowrap; }
.brand:hover { text-decoration: none; }
.brand-mark {
  display: grid; place-items: center; width: 30px; height: 30px; border-radius: 8px;
  background: var(--accent); color: var(--accent-text);
}
.mainnav { display: flex; gap: .25rem; flex: 1; overflow-x: auto; scrollbar-width: none; }
.mainnav::-webkit-scrollbar { display: none; }
.mainnav a {
  color: var(--text-2); padding: .45rem .75rem; border-radius: var(--radius-sm);
  font-weight: 500; white-space: nowrap;
}
.mainnav a:hover { background: var(--surface-2); color: var(--text); text-decoration: none; }
.mainnav a.active { background: var(--accent-soft); color: var(--accent); }
.topbar-actions { display: flex; align-items: center; gap: .6rem; }

.usermenu { position: relative; }
.usermenu summary { list-style: none; cursor: pointer; border-radius: 50%; }
.usermenu summary::-webkit-details-marker { display: none; }
.usermenu-panel {
  position: absolute; right: 0; top: calc(100% + 8px); min-width: 230px;
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius);
  box-shadow: 0 10px 30px rgba(0, 0, 0, .12); padding: .4rem; z-index: 30;
}
.usermenu-head { padding: .5rem .6rem .6rem; border-bottom: 1px solid var(--border); margin-bottom: .3rem; display: grid; }
.usermenu-head span { color: var(--text-2); font-size: .85rem; }
.usermenu-panel a { display: block; padding: .5rem .6rem; border-radius: 6px; color: var(--text); }
.usermenu-panel a:hover { background: var(--surface-2); text-decoration: none; }

.avatar {
  display: inline-grid; place-items: center; flex: none;
  width: 32px; height: 32px; border-radius: 50%;
  background: var(--accent-soft); color: var(--accent);
  font-size: .78rem; font-weight: 700; letter-spacing: .02em;
}
.avatar-lg { width: 38px; height: 38px; font-size: .85rem; }

/* ---------- Layout ---------- */
.container { max-width: 1200px; margin: 0 auto; padding: 1.5rem 1rem 4rem; }
.narrow { max-width: 720px; }
.stack { display: grid; gap: 1rem; align-content: start; }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 1rem; margin-bottom: 1.25rem; flex-wrap: wrap; }
.page-head p { margin: .3rem 0 0; }
.backlink { display: inline-block; font-size: .88rem; color: var(--text-2); margin-bottom: .35rem; }
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 1rem; }
.row-between { display: flex; align-items: center; justify-content: space-between; gap: 1rem; }
.row-between p { margin: .2rem 0 0; }

.card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); box-shadow: var(--shadow); padding: 1.1rem 1.2rem;
}
.card-title { font-size: .95rem; font-weight: 650; margin-bottom: .8rem; }
.card-head { display: flex; align-items: baseline; justify-content: space-between; gap: 1rem; }
.card-head a { font-size: .88rem; }
.form-card { display: grid; gap: 1rem; padding: 1.4rem; }
.empty { text-align: center; padding: 3rem 1.5rem; }
.empty h2 { margin-bottom: .4rem; }
.empty .btn { margin-top: 1rem; }
.empty-inline { margin: .2rem 0; }

/* ---------- Alerts ---------- */
.alert { padding: .75rem 1rem; border-radius: var(--radius-sm); margin-bottom: 1rem; border: 1px solid; font-size: .93rem; word-break: break-word; }
.alert-success { background: var(--c-erl-bg); border-color: color-mix(in srgb, var(--c-erl) 30%, transparent); color: var(--c-erl); }
.alert-error   { background: var(--c-urg-bg); border-color: color-mix(in srgb, var(--c-urg) 30%, transparent); color: var(--c-urg); }
.alert-warning { background: var(--c-bearb-bg); border-color: color-mix(in srgb, var(--c-bearb) 30%, transparent); color: var(--c-bearb); }

/* ---------- Buttons ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: .4rem;
  font: inherit; font-weight: 600; font-size: .92rem; line-height: 1;
  padding: .65rem 1rem; border-radius: var(--radius-sm);
  border: 1px solid var(--border-strong); background: var(--surface); color: var(--text);
  cursor: pointer; white-space: nowrap; transition: background .15s, border-color .15s;
}
.btn:hover { background: var(--surface-2); text-decoration: none; }
.btn-primary { background: var(--accent); border-color: var(--accent); color: var(--accent-text); }
.btn-primary:hover { background: var(--accent-hover); border-color: var(--accent-hover); }
.btn-success { background: var(--c-erl-bg); border-color: color-mix(in srgb, var(--c-erl) 35%, transparent); color: var(--c-erl); }
.btn-success:hover { background: color-mix(in srgb, var(--c-erl-bg) 70%, var(--c-erl) 12%); }
.btn-ghost { background: transparent; border-color: transparent; color: var(--text-2); }
.btn-danger:hover { color: var(--c-urg); background: var(--c-urg-bg); }
.btn-sm { padding: .45rem .7rem; font-size: .84rem; }
.btn-block { width: 100%; }
.btn[data-internal] { background: #b7891a; border-color: #b7891a; color: #fff; }

/* ---------- Formulare ---------- */
.field { display: grid; gap: .4rem; margin: 0; border: 0; padding: 0; min-width: 0; }
.field > span { font-weight: 600; font-size: .88rem; }
.field > span small { font-weight: 400; color: var(--text-3); }
input:not([type=checkbox]):not([type=radio]):not([type=file]), select, textarea {
  width: 100%; font: inherit; color: var(--text);
  background: var(--surface); border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm); padding: .6rem .75rem;
  transition: border-color .15s, box-shadow .15s;
}
textarea { resize: vertical; min-height: 110px; line-height: 1.5; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--focus); box-shadow: 0 0 0 3px color-mix(in srgb, var(--focus) 20%, transparent); }
select { appearance: none; padding-right: 2rem;
  background-image: linear-gradient(45deg, transparent 50%, var(--text-2) 50%), linear-gradient(135deg, var(--text-2) 50%, transparent 50%);
  background-position: calc(100% - 16px) 55%, calc(100% - 11px) 55%; background-size: 5px 5px; background-repeat: no-repeat; }
.check { display: flex; align-items: center; gap: .5rem; cursor: pointer; font-size: .92rem; }
.check input { width: 17px; height: 17px; accent-color: var(--accent); margin: 0; }
.form-actions { display: flex; justify-content: flex-end; gap: .5rem; padding-top: .3rem; }

.segmented { display: grid; grid-template-columns: repeat(4, 1fr); border: 1px solid var(--border-strong); border-radius: var(--radius-sm); overflow: hidden; }
.seg { position: relative; cursor: pointer; }
.seg input { position: absolute; opacity: 0; inset: 0; }
.seg span { display: block; text-align: center; padding: .6rem .3rem; font-size: .87rem; font-weight: 500; color: var(--text-2); border-left: 1px solid var(--border); }
.seg:first-child span { border-left: 0; }
.seg input:focus-visible + span { outline: 2px solid var(--focus); outline-offset: -2px; }
.seg-niedrig input:checked + span { background: var(--c-low-bg); color: var(--c-low); font-weight: 650; }
.seg-normal input:checked + span { background: var(--accent-soft); color: var(--accent); font-weight: 650; }
.seg-hoch input:checked + span { background: var(--c-high-bg); color: var(--c-high); font-weight: 650; }
.seg-dringend input:checked + span { background: var(--c-urg-bg); color: var(--c-urg); font-weight: 650; }

.dropzone {
  position: relative; display: grid; gap: .25rem; justify-items: center; text-align: center;
  border: 1.5px dashed var(--border-strong); border-radius: var(--radius-sm);
  padding: 1.3rem 1rem; background: var(--surface-2); cursor: pointer; transition: border-color .15s, background .15s;
}
.dropzone:hover, .dropzone.drag { border-color: var(--accent); background: var(--accent-soft); }
.dropzone input { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.dropzone-text { font-size: .93rem; }
.dropzone-hint { font-size: .78rem; color: var(--text-3); max-width: 46ch; }
.filelist { font-size: .84rem; color: var(--accent); font-weight: 600; }
.filelist:empty { display: none; }

/* ---------- Badges & Tags ---------- */
.badge {
  display: inline-flex; align-items: center; gap: .3rem;
  font-size: .76rem; font-weight: 650; padding: .22rem .55rem; border-radius: 999px; white-space: nowrap;
}
.badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.status-neu { background: var(--c-neu-bg); color: var(--c-neu); }
.status-in_bearbeitung { background: var(--c-bearb-bg); color: var(--c-bearb); }
.status-rueckfrage { background: var(--c-rueck-bg); color: var(--c-rueck); }
.status-erledigt { background: var(--c-erl-bg); color: var(--c-erl); }
.prio-niedrig { background: transparent; color: var(--c-low); padding-left: 0; }
.prio-normal { display: none; }
.prio-hoch { background: var(--c-high-bg); color: var(--c-high); }
.prio-dringend { background: var(--c-urg); color: #fff; }
.prio-niedrig::before { background: transparent; border: 1.5px solid currentColor; width: 7px; height: 7px; }
.head-meta .prio-normal { display: inline-flex; background: var(--accent-soft); color: var(--accent); }

.tag { font-size: .72rem; font-weight: 650; padding: .12rem .45rem; border-radius: 4px; background: var(--accent-soft); color: var(--accent); }
.tag-internal { background: var(--c-internal-border); color: #6b5410; }
.tag-muted { background: var(--surface-2); color: var(--text-3); border: 1px solid var(--border); }
.tag-warn { background: var(--c-bearb-bg); color: var(--c-bearb); }
.ticket-no { color: var(--text-3); font-weight: 600; font-variant-numeric: tabular-nums; }

/* ---------- Tabs & Filter ---------- */
.tabs { display: flex; gap: .2rem; border-bottom: 1px solid var(--border); margin-bottom: 1rem; overflow-x: auto; scrollbar-width: none; }
.tabs::-webkit-scrollbar { display: none; }
.tabs a { padding: .6rem .85rem; color: var(--text-2); font-weight: 550; font-size: .92rem; border-bottom: 2px solid transparent; margin-bottom: -1px; white-space: nowrap; }
.tabs a:hover { color: var(--text); text-decoration: none; }
.tabs a.active { color: var(--accent); border-bottom-color: var(--accent); }
.filters { display: flex; gap: .5rem; margin-bottom: 1rem; flex-wrap: wrap; }
.filters .filter-search { flex: 1 1 240px; }
.filters select { width: auto; flex: 0 1 auto; }

/* ---------- Ticket-Liste ---------- */
.ticket-list { padding: 0; overflow: hidden; }
.ticket-list-flat { border-top: 1px solid var(--border); margin: 0 -1.2rem -1.1rem; }
.ticket-row {
  display: grid; grid-template-columns: 1fr auto 90px; align-items: center; gap: 1rem;
  padding: .85rem 1.2rem; border-top: 1px solid var(--border); color: var(--text);
}
.ticket-list > .ticket-row:first-child, .ticket-list-flat > .ticket-row:first-child { border-top: 0; }
.ticket-row:hover { background: var(--surface-2); text-decoration: none; }
.tr-main { display: grid; gap: .15rem; min-width: 0; }
.tr-title { display: flex; align-items: center; gap: .45rem; min-width: 0; }
.tr-subject { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tr-meta { font-size: .83rem; color: var(--text-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tr-badges { display: flex; gap: .35rem; justify-content: flex-end; }
.tr-time { font-size: .82rem; text-align: right; white-space: nowrap; }
.dot { width: 8px; height: 8px; border-radius: 50%; background: var(--c-neu); flex: none; box-shadow: 0 0 0 3px var(--c-neu-bg); }
.pager { display: flex; justify-content: center; align-items: center; gap: 1rem; margin-top: 1rem; font-size: .9rem; }

/* ---------- Dashboard ---------- */
.kpis { display: grid; grid-template-columns: repeat(5, 1fr); gap: .8rem; margin-bottom: 1.2rem; }
.kpi {
  display: grid; gap: .1rem; align-content: start;
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius);
  padding: .9rem 1rem; color: var(--text); box-shadow: var(--shadow); position: relative; overflow: hidden;
}
a.kpi:hover { border-color: var(--border-strong); text-decoration: none; }
.kpi::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--border-strong); }
.kpi-neu::before { background: var(--c-neu); }
.kpi-in_bearbeitung::before { background: var(--c-bearb); }
.kpi-rueckfrage::before { background: var(--c-rueck); }
.kpi-erledigt::before { background: var(--c-erl); }
.kpi-label { font-size: .8rem; color: var(--text-2); font-weight: 600; }
.kpi-value { font-size: 1.9rem; font-weight: 700; letter-spacing: -.02em; font-variant-numeric: tabular-nums; }
.kpi-value-sm { font-size: 1.45rem; padding: .2rem 0; }
.kpi-sub { font-size: .76rem; color: var(--text-3); }
.dash-grid { display: grid; grid-template-columns: minmax(0, 1.6fr) minmax(0, 1fr); gap: 1rem; align-items: start; }

.prio-strip { display: grid; grid-template-columns: repeat(4, 1fr); gap: .5rem; }
.prio-cell { display: grid; justify-items: center; padding: .6rem .3rem; border-radius: var(--radius-sm); background: var(--surface-2); color: var(--text-2); }
.prio-cell:hover { text-decoration: none; filter: brightness(.97); }
.prio-cell strong { font-size: 1.3rem; color: var(--text); font-variant-numeric: tabular-nums; }
.prio-cell span { font-size: .76rem; font-weight: 600; }
.prio-cell-dringend { background: var(--c-urg-bg); } .prio-cell-dringend strong, .prio-cell-dringend span { color: var(--c-urg); }
.prio-cell-hoch { background: var(--c-high-bg); } .prio-cell-hoch strong, .prio-cell-hoch span { color: var(--c-high); }

.bars { list-style: none; margin: 0; padding: 0; display: grid; gap: .55rem; }
.bars a { display: grid; grid-template-columns: minmax(0, 1fr) 90px 26px; align-items: center; gap: .6rem; color: var(--text); font-size: .88rem; }
.bars a:hover { text-decoration: none; }
.bars a:hover .bar-label { color: var(--accent); }
.bar-label { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bar-value { text-align: right; font-weight: 650; font-variant-numeric: tabular-nums; }
progress.bar { -webkit-appearance: none; appearance: none; width: 100%; height: 8px; border: 0; border-radius: 99px; background: var(--surface-2); overflow: hidden; }
progress.bar::-webkit-progress-bar { background: var(--surface-2); border-radius: 99px; }
progress.bar::-webkit-progress-value { background: var(--accent); border-radius: 99px; }
progress.bar::-moz-progress-bar { background: var(--accent); border-radius: 99px; }

.simple-list { list-style: none; margin: 0; padding: 0; display: grid; gap: .65rem; }
.simple-list li { display: grid; gap: .05rem; }
.simple-list a { color: var(--text); font-weight: 550; font-size: .9rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ---------- Ticket-Detail ---------- */
.ticket-head h1 { font-size: 1.45rem; }
.head-meta { display: flex; align-items: center; gap: .45rem; flex-wrap: wrap; margin-top: .55rem; font-size: .9rem; }
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 1.25rem; align-items: start; }
.timeline { display: grid; gap: 1rem; }
.msg { display: grid; grid-template-columns: 38px minmax(0, 1fr); gap: .75rem; }
.msg-body { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: .85rem 1.05rem; box-shadow: var(--shadow); min-width: 0; }
.msg-head { display: flex; align-items: baseline; gap: .5rem; flex-wrap: wrap; margin-bottom: .4rem; font-size: .9rem; }
.msg-head time { color: var(--text-3); font-size: .8rem; margin-left: auto; }
.msg-text { overflow-wrap: anywhere; }
.msg-support .msg-body { border-left: 3px solid var(--accent); }
.msg-support .avatar { background: var(--accent); color: var(--accent-text); }
.msg-internal .msg-body { background: var(--c-internal); border-color: var(--c-internal-border); border-style: dashed; }
.msg-internal .avatar { background: var(--c-internal-border); color: #6b5410; }
.event { display: flex; align-items: center; gap: .55rem; padding-left: 13px; font-size: .84rem; color: var(--text-2); flex-wrap: wrap; }
.event time { font-size: .8rem; }
.event-dot { width: 12px; height: 12px; border-radius: 50%; border: 2px solid var(--border-strong); background: var(--bg); flex: none; }

.attachments { list-style: none; margin: .75rem 0 0; padding: .75rem 0 0; border-top: 1px solid var(--border); display: flex; flex-wrap: wrap; gap: .6rem; }
.attachments li { display: grid; gap: .35rem; max-width: 100%; }
.att-thumb img { display: block; max-width: 220px; max-height: 160px; border-radius: 6px; border: 1px solid var(--border); object-fit: cover; }
.att-link { display: inline-flex; align-items: center; gap: .35rem; padding: .35rem .6rem; border: 1px solid var(--border); border-radius: 6px; font-size: .84rem; color: var(--text); background: var(--surface-2); max-width: 100%; }
.att-link span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.att-link small { color: var(--text-3); white-space: nowrap; }
.att-link:hover { border-color: var(--accent); text-decoration: none; }

.reply { display: grid; gap: .75rem; margin-top: .5rem; scroll-margin-top: 80px; }
.reply .card-title { margin: 0; }
.reply.is-internal { background: var(--c-internal); border-color: var(--c-internal-border); }
.reply-row { display: flex; align-items: center; gap: .9rem; flex-wrap: wrap; }
.reply-row .btn[type=submit] { margin-left: auto; }
.filebtn { position: relative; display: inline-flex; align-items: center; gap: .35rem; color: var(--text-2); font-size: .88rem; font-weight: 550; cursor: pointer; padding: .4rem .2rem; }
.filebtn:hover { color: var(--accent); }
.filebtn input { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; }
.check-internal span small { color: var(--text-3); }
.inline-field { display: flex; align-items: center; gap: .45rem; font-size: .88rem; color: var(--text-2); font-weight: 550; }
.inline-field select { width: auto; padding-top: .45rem; padding-bottom: .45rem; font-size: .88rem; }

.sidebar { display: grid; gap: 1rem; position: sticky; top: 78px; }
.details { display: grid; grid-template-columns: auto 1fr; gap: .5rem .9rem; margin: 0; font-size: .9rem; }
.details dt { color: var(--text-2); }
.details dd { margin: 0; text-align: right; overflow-wrap: anywhere; }

/* ---------- Tabellen ---------- */
.table-wrap { padding: 0; overflow-x: auto; }
.table { width: 100%; border-collapse: collapse; font-size: .9rem; }
.table th { text-align: left; font-size: .78rem; text-transform: uppercase; letter-spacing: .04em; color: var(--text-2); font-weight: 650; padding: .75rem 1rem; border-bottom: 1px solid var(--border); background: var(--surface-2); }
.table td { padding: .7rem 1rem; border-bottom: 1px solid var(--border); vertical-align: middle; }
.table tr:last-child td { border-bottom: 0; }
.table .num { text-align: right; white-space: nowrap; }
.table .actions { text-align: right; }
.table tr.inactive td { opacity: .55; }
.user-cell { display: flex; align-items: center; gap: .65rem; }

/* ---------- Kategorien ---------- */
.cat-list { padding: .4rem 0; }
.cat-row { display: flex; align-items: center; gap: .4rem; padding: .45rem 1rem; border-top: 1px solid var(--border); }
.cat-row:first-child { border-top: 0; }
.cat-row.inactive .cat-name { color: var(--text-3); }
.cat-form { display: flex; align-items: center; gap: .6rem; flex: 1; min-width: 0; }
.cat-form .cat-sort { width: 70px; padding: .45rem .5rem; }
.cat-form .cat-name { flex: 1; min-width: 0; padding: .45rem .6rem; }
.cat-used { white-space: nowrap; width: 72px; text-align: right; }
.row-form { display: flex; gap: .6rem; }

/* ---------- Login ---------- */
.auth { min-height: calc(100vh - 6rem); display: grid; place-items: center; }
.auth-card { width: 100%; max-width: 400px; background: var(--surface); border: 1px solid var(--border); border-radius: 16px; padding: 2rem; box-shadow: 0 10px 40px rgba(16, 24, 40, .08); }
.auth-card-wide { max-width: 520px; }
.auth-card h1 { font-size: 1.4rem; margin-bottom: .35rem; }
.auth-card > p { margin: 0 0 1.4rem; }
.auth-card .alert { margin-bottom: 1.2rem; }
.auth-logo { display: grid; place-items: center; width: 48px; height: 48px; border-radius: 12px; background: var(--accent); color: var(--accent-text); margin-bottom: 1.1rem; }
.auth-foot { text-align: center; margin: 1.2rem 0 0; font-size: .9rem; }
.auth .btn-block { margin-top: .3rem; padding: .8rem; }

/* ---------- Responsiv ---------- */
@media (max-width: 1000px) {
  .kpis { grid-template-columns: repeat(3, 1fr); }
  .dash-grid, .ticket-layout { grid-template-columns: 1fr; }
  .sidebar { position: static; order: -1; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); }
}
@media (max-width: 700px) {
  body { font-size: 15px; }
  .container { padding: 1rem .9rem 3rem; }
  h1 { font-size: 1.35rem; }
  .topbar-inner { flex-wrap: wrap; gap: .5rem .75rem; padding: .55rem .9rem; }
  .brand-name { display: none; }
  .mainnav { order: 3; flex-basis: 100%; margin: 0 -.9rem; padding: 0 .9rem .1rem; }
  .topbar-actions { margin-left: auto; }
  .kpis { grid-template-columns: repeat(2, 1fr); }
  .kpis .kpi:last-child { grid-column: span 2; }
  .grid-2 { grid-template-columns: 1fr; }
  .segmented { grid-template-columns: repeat(2, 1fr); }
  .seg:nth-child(3) span { border-left: 0; }
  .seg:nth-child(n+3) span { border-top: 1px solid var(--border); }
  .ticket-row { grid-template-columns: 1fr auto; gap: .35rem .75rem; padding: .8rem 1rem; }
  .tr-main { grid-column: 1 / -1; }
  .tr-subject { white-space: normal; }
  .tr-badges { justify-content: flex-start; }
  .ticket-list-flat { margin: 0 -1.2rem -1.1rem; }
  .filters select { flex: 1 1 45%; }
  .msg { grid-template-columns: 1fr; }
  .msg > .avatar { display: none; }
  .reply-row .btn[type=submit] { width: 100%; margin-left: 0; }
  .table thead { display: none; }
  .table tr { display: grid; grid-template-columns: 1fr auto; padding: .7rem 1rem; border-bottom: 1px solid var(--border); gap: .25rem .75rem; }
  .table td { border: 0; padding: 0; }
  .table td:first-child { grid-column: 1 / -1; }
  .table .num { text-align: left; }
  .cat-row { flex-wrap: wrap; }
  .cat-form { flex-wrap: wrap; }
  .cat-form .cat-name { flex-basis: calc(100% - 80px); }
  .cat-used { width: auto; text-align: left; }
  .row-between { flex-direction: column; align-items: stretch; }
  .auth-card { padding: 1.5rem; }
}